Return & Refund Policy

EVE GOLD – RETURN AND REFUND POLICY Version: 22 October 2026

1. Investment gold and silver: no cooling-off period The price of investment gold and investment silver depends on fluctuations in the financial market over which we have no influence. That is why, by law, there is no right of withdrawal (14-day cooling-off period) for these products when you buy online or at a distance. You cannot cancel a confirmed order or price fixing free of charge because the rate has changed. For every product, you can clearly see before purchase whether or not a right of withdrawal applies.

2. Cancellation on request Would you still like to cancel an order of rate-linked precious metal? Please contact us. We may agree to this voluntarily. In that case we may charge the actual rate loss and demonstrable costs, calculated on the basis of the original rate and a verifiable market rate at the time of settlement. Any additional cancellation fee only applies if it was validly agreed in advance.

3. Jewellery and other fixed-price products: 14-day cooling-off period For products without a rate-linked price, such as certain jewellery, you have 14 days to change your mind when buying online or at a distance, starting on the day you receive the product. • Let us know within these 14 days that you are withdrawing from the purchase, via info@evegold.nl or using the model form below. • Then return the product within 14 days, complete and carefully packed. • We refund the purchase price, including standard shipping costs, within 14 days of your notification via the original payment method. We may wait until we have received the product or you have sent proof of shipment. • The cost of returning the product is only yours if we clearly stated this before purchase. • You may examine the product as you would in a shop. If the product has lost value because it was handled more than necessary, we may charge for this.

4. Purchases in the shop There is no statutory right of withdrawal for purchases made in our shop.

5. Faulty, incorrect or damaged products Is something wrong with your product, for example the weight, purity or description, or did it arrive damaged? Contact us as soon as possible via info@evegold.nl, preferably with photos, your order number and any serial numbers. We will provide a solution under the statutory warranty rules: repair, replacement or refund. Opening packaging or a seal does not void your statutory warranty rights. A fall in the gold price is not a defect.

6. Refunds Refunds are in principle made via the original payment method or to a verified account in your name.

7. Buy-back Would you like to sell gold or silver back to us? That is a new transaction at the price at that moment, not a return. Contact us for a current buy-back price.

8. Complaints Do you have a complaint? E-mail info@evegold.nl. We respond as quickly as possible and your statutory rights are always preserved. Our General Terms and Conditions (Articles 17 to 19, 23 and 31) apply in full.

Model withdrawal form (only complete and return this form if you wish to withdraw from the contract) To: Alashkars Company V.O.F. (EVE Gold), Liesveld 161, 3131 CK Vlaardingen, info@evegold.nl I hereby give notice that I withdraw from my contract for the sale of the following products: [description and order number] Ordered on / received on: [date] Name: [name] Address: [address] IBAN: [account number] Date and signature (only if this form is notified on paper)